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The Learning Gauge
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list Running Case Study | Knowledge Checks

Embracing ITIL as a way of thinking requires a context from which the learner can make comparisons. This course is designed to engage learners through applied examples and tests your team’s understanding of the key variables that can be improved by leveraging the ITIL Best Practices.


Get Started... Quickly!
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list LMS Operability | Browser Supported | Think-3!

Whatever your environment, we’ll guarantee your team learns seamlessly. The ITIL v3 Lite eClass integrates with hundreds of Learning Management Systems (SCORM compliance is nice) and will fit any standard web browser. Think 3!™ is our promise to get you started quickly and easily. Ask us about it.


Easy-To-Do's
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list Branded Look & Feel | Custom Reporting | Audio, Video & Document Integration | more...

Big or small, you’ll probably want to stand by your adoption of the ITIL Best Practices by taking advantage of our many custom options, many of which come free with a Global Site License. A popular choice among customers is the integration of a video introduction from C-level Executives.


Contents & Deeper Customization
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list Mobile Delivery | Language Conversion

ITIL v3 Lite eClass is tracked for completion as an eLearning course. The content is suited for departmental wide learning and captures the following topics:


Introducing ITIL
  1. Learning Overview & Objectives
  2. ITIL Defined
  3. Best Practices Framework
  4. Relating ITIL to Your Organization
Putting ITIL to Work
  1. ITIL Lifecycle Stages
  2. Service Strategy
  3. Service Design
  4. Service Transition
  5. Service Operation
  6. Continual Service Improvement
ITIL Core Review
  1. Test Your Knowledge
  2. Conclusion
  3. What’s Next?